Privacy Policy

SNA Excellent Technical Services LLC (“SNA”, “we”, “our”) respects your privacy. This policy applies to information collected through snaexcellent.com and describes your rights and our obligations.

1. Information we collect

We collect information you choose to provide when submitting an enquiry, requesting a quotation or chatting with our assistant:

• Name and contact details (phone, WhatsApp, email)
• Location, area and property type
• Service required and preferred date or time
• The message or description you write
• Photographs you choose to upload

Our assistant may also store the conversation needed to handle your request.

2. How we use your information

• To respond to your enquiry and prepare a quotation
• To arrange or carry out the service you request
• To follow up on your request and provide support
• To protect this website from spam and misuse

We do not sell, rent or trade your personal information.

3. Photographs you upload

Photographs are used only to understand and respond to your requirement. We do not publish customer photographs on this website without your explicit permission.

4. Storage and security

Information is stored on secured servers and is accessible only to authorised members of our team. We apply transport security (HTTPS), input validation, spam protection and rate limiting to protect the data submitted through this website.

5. Sharing

We share your information only where necessary to deliver the service you requested, or where we are required to do so by law. Any service provider handling data on our behalf is bound by confidentiality obligations.

6. Cookies and analytics

This website does not use advertising or profiling cookies. If privacy-friendly analytics are enabled, they are used only to understand aggregate traffic to the site and do not identify you personally.

7. Retention

Enquiry records are retained only for as long as needed to handle your request and meet our legitimate business and legal requirements, after which they are deleted.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or object to its use, by contacting us using the details below.

9. Contact

Questions about this policy can be sent to info@snaexcellent.com.

10. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.